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Only MTB customers calling from their registered mobile number to MTB Contact Centre (16219/+8809604016219) are eligible to get the link of MTB Visual IVR.
Customers having Telephone Personal Identification Number (TPIN) and/or Card PIN can avail VIVR service.
Telephone Personal Identification Number (TPIN), is a 4-digits number combination designed for the valued customer specifically for IVR based phone banking services. Customers can generate the PIN by themselves through Contact Centre IVR. Valued customers only know the TPIN, no one else.
TPIN enables customers to ensure his or her identity over an automated Telephone Banking System like MTB Contact Centre IVR or Visual IVR. Based on successful TPIN validation using the IVR, it allows customers to access their account and card information and take MTB Contact Centre IVR based self-services like account balance, card outstanding, available balance, transaction details and many more without any human interaction. It also minimizes the manual security validation process if customers need interaction with Customer Service Executives for any services against their MTB accounts or cards.
For generating new TPIN, a customer needs to follow the below steps:
After successful TPIN generation the customer will get a confirmation notification SMS and email at his/her registered mobile number and email address.
A customer need to follow the below steps to get VIVR link:
MTB VIVR link will be valid for 5 minutes.
Yes, banking through web-based support is safe, moreover this link is generated dynamically with single session accessibility and valid for 5 minutes only. Customers need to call from a registered contact number and in every validation step, customers need to input their TPIN (Telephone Personal Identification Number) or Card PIN (Card Personal Identification Number) along with Account Number/Card Number. For any transaction execution, customers need to authenticate the transaction through One Time Password (OTP) using their registered mobile number.
Following Accounts & Cards are considerable for MTB Visual IVR service:
No, there is no subscription fee for availing banking services through MTB Visual IVR Service.
Following services are included in MTB Visual IVR:
Customers can activate their new card, generate/change their Card PIN and can block their lost/stolen card from this menu. For Card Activation and Green PIN service, customers must have TPIN. Customers can block their card by validating either by TPIN or Card PIN.
Following services are available under Account Services menu:
Customers having a debit card against their account, can take this service either with TPIN or Card PIN. Customers not having a debit card against their account and for DPS, FD, Loan and Overdraft account, TPIN is mandatory.
Following services are available under Card Services menu:
Currently following fund transfer services are available in MTB Visual IVR service.
Following Bill Payment services are available in MTB Visual IVR services:
| Sl# | Fund Transfer | Daily Transaction Count | Single Transaction Limit | Daily Transaction Limit | Monthly Transaction Limit |
|---|---|---|---|---|---|
| Service Name: Fund Transfer | |||||
| 1 | Internal Fund Transfer | 5 | 50,000 | 100,000 | 1,000,000 |
| 2 | NPSB | 2 | 25,000 | 50,000 | 500,000 |
| 3 | BEFTN | 2 | 25,000 | 50,000 | 500,000 |
| Service Name: Credit Card Bill Payment | |||||
| 4 | MTB Credit Card Bill Payment | 5 | Outstanding + (Tk 1,000 for BDT & $5 for USD) Maximum BDT 3 Lac |
Outstanding + (Tk 1,000 for BDT & $5 for USD) Maximum BDT 3 Lac |
N/A |
| Service Name: Fund Transfer from Card to Account (Fast Fund) | |||||
| 5 | Fast Fund | 5 | Minimum BDT 1,000 Maximum BDT 3 Lac |
Maximum BDT 5 Lac | N/A |
| Service Name: MFS Wallet Transfer | |||||
| 6 | bKash Wallet Transfer | 5 | 5,000 | 20,000 | 50,000 |
| 7 | Nagad Wallet Transfer | 5 | 5,000 | 20,000 | 50,000 |
| Service Name: Mobile Top-Up | |||||
| 8 | Mobile Top-Up | 5 | 1,000 | 5,000 | 10,000 |
Customer need to input his/her account number and authenticated with TPIN and then can submit account cheque book request for 10/25/50 leafs. A new Cheque book will be delivered to his/her preferred branch or account opening branch based on customer preference.
Yes, customer can check daily exchange rate from Other Services Request menu through MTB VIVR.
All types of active card base will be able to get service through MTB Visual IVR.
Primary cardholder can check his/her card information along with supplementary card if similar contact number tagged with both cards. However, Supplementary cardholder can access services through MTB Visual IVR separately if different contact number has been tagged with his/her card.
Only MTB Account or Cardholders calling from registered mobile can get MTB Visual IVR Link.
No, a customer needs to call from his/her registered mobile number to get the VIVR link and in every validation step a customer needs to input his/her TPIN/Card PIN along with Account Number/Card Number. Moreover, for any transaction execution, a customer needs to authenticate the transaction through One Time Password (OTP) delivered to his/her registered mobile number.