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Mutual Trust Bank Limited (MTB), a leading commercial bank in Bangladesh, has proudly been named the Best Bank in Customer Service Excellence Bangladesh 2023 by the esteemed World Economic Magazine. This prestigious recognition highlights MTB’s unwavering commitment to delivering exceptional customer service and satisfaction, which has been a cornerstone of the bank’s values since its inception.
In line with its dedication to customer satisfaction, MTB recently celebrated Customer Service Week 2023, paying tribute to the esteemed customers who have contributed to its successful journey. The bank recognizes the importance of its customers and strives to continuously enhance their banking experiences.
“We are truly honored to receive this prestigious award,” expressed Syed Mahbubur Rahman, MTB’s MD and CEO. “At MTB, we prioritize a customer-centric approach, striving to provide unparalleled banking services and experiences. This achievement reflects our unwavering dedication to excellence and innovation in the banking sector, as well as our significant investments in technology to enhance client convenience.”
MTB’s unwavering focus on delivering the best possible banking services and experiences reinforces its dedication to customer delight and loyalty. With this recognition, MTB reaffirms its position as a leading financial institution in Bangladesh, trusted by generations of customers for its commitment to service excellence.