Q1. What is MTB BUSINESS DEBIT CARD?

MTB BUSINESS DEBIT CARD is issued against a non-individual account (CD) of a Sole Proprietorship. The
Card can be used for making ATM, POS, and E-Commerce transactions.

Q2. Which Business can avail MTB BUSINESS DEBIT CARD facility?

Sole Proprietorship only.

Q3. Which Current Account(s) are eligible for getting MTB BUSINESS DEBIT CARD facility?

CD Account (Non-Individual) and MTB Probaho are eligible for this Card. No other account can apply for
this card.

Q4. Who can apply for MTB BUSINESS DEBIT CARD?

Only the Owner of a Sole Proprietorship can apply for the Card.

Q5. What is the process to apply for a MTB BUSINESS DEBIT CARD?

Application can be submitted at the time of Account Opening or any time after account opening.
The owner of the Sole Proprietorship must submit Debit Card Application Form to the respective
sourcing channel (Agent Banking/Branch) along with necessary documents in support of the application.
Respective sourcing channel must verify the application. After verification, respective sourcing channel
will place the application through ADC Apps. After getting the application, Card Division will process the
application till delivery.

Q6. What are the documents required to apply for a MTB BUSINESS DEBIT CARD?

No additional document is required other than the documents required for opening the account.

Q7. What is the Schedule of Charges for MTB BUSINESS DEBIT CARD?

No additional document is required other than the documents required for opening the account.

Q7. What is the Schedule of Charges for MTB BUSINESS DEBIT CARD?

Q8. What is the mode of Card Delivery?

As per the regular practice of Card Division.

Q9. How to activate MTB BUSINESS DEBIT CARD?

Activation can be done by making a call to 16219

Q10. How to Close MTB BUSINESS DEBIT CARD?

Card can be closed anytime by placing a request to Card Customer Service. This request must be signed
by all the signatories or the operators of the account.

Q11. How to replace Card/PIN when lost/stolen or if any defect found?

Card or PIN can be replaced/reissued anytime by placing a request to Card Customer Service. This
request must be signed by all the signatories or the operators of the account.

Q12. Can a Cardholder use Internet Banking/MTB Smart Banking App?

Yes

Q13. How many complimentary access to MTB Air Lounges a Cardholder can get?

Total five (05) complimentary visits in a calendar year.

Q14. Is there any limit for making transactions?

Yes. Please consider the following table.